Children’s Miracle Network Hospitals

Donor Drive Privacy Policy

Last Updated: October 20, 2023

Children’s Miracle Network Hospitals (“CMN Hospitals,” “we,” or “us”) respects your privacy. This Privacy Policy describes the types of information we may collect from you, how we use the information we collect, with whom we share it, how we protect it, and the choices we offer you regarding our collection and use of such information when you visit our sites hosted by Donor Drive. CMN Hospitals’ Donor Drive-hosted sites all display the name “Donor Drive” in the footer of each page on those sites and  include www.extra-life.org, www.events.dancemarathon.com, www.helpmakemiracles.org, www.princesshalfmarathon.childrensmiraclenetworkhospitals.org. This Privacy Policy also describes the types of information we may collect from you when or use the Extra Life mobile application or the Miracle Network Dance Marathon mobile application. All of the aforementioned sites and mobile applications are collectively referred to herein as the  “Services.”

1. Information We Collect

We may collect personal information about you, meaning information that can uniquely identify you, from various sources, such as:

• Directly from you when you use the Services, such as when you register for an account; upload, view, or download certain features or content; participate in events; enter contests or sweepstakes; or donate;
• Social networks through which you may access the Services or otherwise interact with us; and
• Our affiliates, service providers, business partners, and other third parties.
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The personal information we collect about you may include, without limitation:

• Contact information, such as name, postal address, email address, and phone number;
• Demographic information, such as age, date of birth, gender; and
• Login information, such as username, password, and security questions and answers.

We use a third-party payment processor to process payments and donations made to us. In connection with the processing of such payments and donations, we do not obtain your payment card information.

When you use the Services, we may also collect certain information by automated means, such as cookies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. We may also use third-party analytics tools (such as Google Analytics) that collect information about use of the Services and user traffic. The information we may collect by automated means may include, without limitation:

• Information about the devices you use to access the Services (such as the IP address and the type of the device, operating system, and web browser);
• Dates, times, and duration of use of the Services (including whether you are a repeat or first-time visitor); and
• Information on actions taken when using the Services (such as page views and website navigation patterns).

The information we collect automatically is statistical data and may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve and personalize our Services, including by enabling us to identify and authenticate users.

In order to delete your data, please contact Children’s Miracle Network Hospitals at 801-214-7400. Note some of your data may still be stored on third party sites. 

2. HOW WE RESPOND TO DO NOT TRACK SIGNALS

Your web browser may let you choose your preference as to whether you want to allow the collection of information about your online activities over time and across different websites or online services. At this time, the Services do not respond to the preferences you may have set in your web browser regarding such collection of your information, and the Services may continue to collect information in the manner described in this Privacy Policy.

3. Third-party SERVICES AND Use of Cookies

We work with a number of third-party service providers to provide the Services to you. For example, Charity Dynamics maintains our Extra Life and Miracle Network Dance Marathon mobile applications, and Donor Drive hosts our websites at www.extra-life.org, www.events.dancemarathon.com, www.helpmakemiracles.org, www.princesshalfmarathon.childrensmiraclenetworkhospitals.org. CMN Hospitals does not control these third parties and is not responsible for their activities, and we encourage you to review their privacy policies before sharing any information with any parties other than CMN Hospitals.

Some content or applications available through the Services, including advertisements, may be served by third parties. These third parties may use cookies to collect information about you when you use the Services, such as your IP address, pages you visit, and when you view a page or open an email in which a tag is embedded. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content and for other purposes. We do not control these third parties’ tracking technologies or how they may be used. The information practices of these third parties are governed by their own privacy policies and are not covered by this Privacy Policy. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

4. How We Use the Information We Collect

We may use information we obtain about you to:

• Process donations that you provide and complete other transactions you have requested using the Services, and provide you with products and services you request;
• Send you information or materials you request;
• Maintain a record of your donations and other transactions using the Services;
• Maintain our online community (the “Community Hub”);
• Respond to your questions and comments and provide customer support;
• Communicate with you about our services, promotions, and events;
• Operate, evaluate, and improve our organization and the products and services we offer;
• Analyze and enhance our marketing communications and strategies;
• Analyze trends and statistics regarding use of the Services and transactions conducted using the Services;
• Protect against and prevent fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users;
• Enforce our Terms of Use and other agreements; and
• Comply with applicable legal requirements and industry standards.

We may combine the information we collect with publicly available information and information we receive from our parent, affiliate, or subsidiary companies, business partners, and other third parties. We may use that combined information to enhance and personalize your experience with us, to communicate with you about products, services, and events that may be of interest to you, for promotional purposes, and for other purposes described in this Privacy Policy.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

5. DISCLOSURE OF INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual user, without restriction. We may disclose personal information about you:

• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• To enforce or apply our Terms of Use and other agreements;
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of CMN Hospitals, users of the Services, or others; and
• With your consent.

Please note that when you publicly post materials on the Community Hub, you are making those materials available to everyone else on the Community Hub. You should not post any information on the publicly-accessible portions of the Services that you deem to be private or confidential.

We also reserve the right to transfer information about you to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy.

6. Data Security

We have implemented measures intended to protect your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Please note that the electronic transmission of information is not completely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that such measures will always be sufficient or effective. Any transmission of personal information is at your own risk.

7. Your Choices

We offer you the following choices about the information we collect from you and how we communicate with you: 

Cookies

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of the features of the Services. 

Promotional Communications

If you have received a promotional email from us, you can also opt out of receiving future promotional emails from us by following the unsubscribe instructions contained in such email.

Web Analytics

You may opt out of the aggregation and analysis of data collected about you on our website by Google Analytics by installing the browser add-on available at: https://tools.google.com/dlpage/gaoptout.

Third-Party Tracking

Although we do not control third parties’ collection or use of your information to serve interest-based advertising or other targeted content, a number of these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted advertisements from members of the Network Advertising Initiative by visiting http://www.networkadvertising.org/choices.

8. Accessing and Changing Your Information

If you have an account with us, you can review and change the personal information associated with your account by logging into your account and visiting your account profile page.  You may also send us an email at application.support@cmnhospitals.org to request access to, or to correct any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

9. Children Under the Age of 13

The Services are not directed to, and CMN Hospitals does not knowingly collect or solicit personal information from, children under the age of 13. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us at application.support@cmnhospitals.org.

10. Changes to Our Privacy Policy

CMN Hospitals reserves the right to update or change this Privacy Policy at any time. If we make a material change to our Privacy Policy, we will provide notice to you (by email and/or posting on our website) that our privacy practices have changed and will provide a link to the new policy. In the event we make a material change to how we use your personal information, we will provide you with an opportunity to opt out of such new or different use. The date this Privacy Policy was last updated is at the top of this page. We encourage you to review this Privacy Policy periodically to check for any updates or changes.

11. Data transfers

CMN Hospitals is based in the State of Utah in the United States. When we obtain information about you, we may transfer, process, and store such information outside of the country in which you reside, including in the United States. By using the Services, you consent to the transfer to and processing and storage of your information in countries outside of your country of residence, which may have different data protection laws than those in the country where you reside.

12. CMN Hospitals’ SMS Terms and Conditions

By supplying Your mobile device number to the Website or any of our Microsites, you agree to receive text messages about the event for which You are registering, as well as information and promotion of other CMN Hospital activities. Agreement to receive this information is not required to participate in fundraising programs of CMN Hospitals. CMN Hospitals does not charge for any content, however, downloadable content may incur additional charges from your wireless carrier. You are solely responsible for any fees, including web access and/or data or text message charges that may be billed by your wireless carrier based on your individual plan.

Text Message Information

• CMN Hospitals does not charge for receiving or sending text messages to 34984.

• CMN Hospitals is not responsible for delays upon receiving text messages.

• You may sign up online or text CMNHOSPITALS to 34984 to receive our promotional and event text messages.

• By enrolling in the program, you certify that A) you are the account holder or B) have the account holder’s permission to do so.

• You must be 13 years of age or to participate in CMN Hospitals’ SMS campaign.

• Message frequency is 6 msgs per month. Message and Data Rates may apply.

• For additional information, text HELP to 34984. You may opt-out at anytime by sending STOP to 34984. Contact Us at +1-888-209-7905 or support@cmnhospitals.org with any concerns.

• Carriers are not liable for delayed or undelivered messages.

CMN Hospitals respects your right to privacy. You can view our privacy policy here.

13. Contact Us

If you have any questions about this Privacy Policy or our information practices, please email us at application.support@cmnhospitals.org or contact us as set forth below:

Children’s Miracle Network Hospitals
Privacy Policy Issues
205 West 700 South
Salt Lake City, UT 84101
1-801-214-7400